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Promise and policy on customer services
Plasturgy industry
Problem
A manufacturer wants to focus its sales policy on a targeted level of service
Completed Actions
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Current sales practices, competition and best markets practices analysis
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Selection and prioritization of services to be implemented in the short/medium/long term
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Economic modelling and detailed progress plan / implementation trajectory
Promise and policy on customer services
Building industry and distribution
Problem
An industrial distributor is looking to focus its market on energy renovation. In this context, it wants to set up a seamless customer journey
Actions réalisées
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Market watch(competitors/legislation)
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Activity data
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Workshops with building industry professionals and field teams
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Mapping of current and future tools
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Proposals for seamless customer journeys
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Change management plan
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Economic aspects and implementation timescales
