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CLIENT CASE – Custom training to boost logistics performance
Discover how OPM Conseil supported a furniture distributor with tailored training programs: methodology, results, and key benefits
A custom training program delivers targeted expertise to help employees develop the skills they need to improve operational performance. In the context of Supply Chain training, this may include warehouse fundamentals and best practices in logistics operations. By acquiring new skills, trainees can directly contribute to improving the efficiency and quality of logistics activities
Why invest in custom training?
Context and challenges of a furniture distributor
A furniture distributor was facing quality issues such as damaged packages and high breakage rates. Ahead of the summer peak season, the company requested a custom logistics training program to quickly restore service quality at its central sites through visible, on-the-ground improvements.
Project objectives: Build skills to improve logistics site performance
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Increase site productivity
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Reduce quality issues and non-compliance
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Improve order preparation accuracy and consistency
​Our approach: Tailored training for operational excellence
General approach
36 weeks
Key actions
Preliminary phase
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Diagnosis of root causes behind quality issues
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Identification of improvement levers (productivity plans, preparation quality)
Training program design and delivery
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Development of educational and practical training materials
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On-site coaching on warehouse fundamentals and best practices
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Integration of IT-related processes into training content
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Team motivation and creation of internal communication tools for warehouse staff
Results achieved
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Freed up 3,000 m² of warehouse space by addressing non-compliant products
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Reduced overflow stock volume by 3,700 m³
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Saved €12,000 in storage and packaging equipment costs
Considering a custom training program for your teams?
Talk to our Supply Chain consulting experts
Let’s talk about how we can design a tailored training solution to meet your operational goals.
We support companies across all sectors in developing custom training programs to enhance their Supply Chain and logistics performance.