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CLIENT CASE – Conducting a quality and service level audit
Discover how OPM Conseil supported a furniture distributor with a comprehensive quality and service level audit: methodology, results, and key benefits
A quality and service level audit is a structured evaluation of an organization’s processes and resources to ensure alignment with its operational goals. It typically focuses on improving operational practices, reducing non-quality, and promoting best practices across logistics sites. The audit also assesses the feasibility and impact of proposed improvements and defines a clear implementation roadmap based on selected scenarios
Why conduct a quality and service level audit?
Client context and challenges in the furniture distribution sector
A furniture distributor was facing recurring quality issues such as damaged packages and high breakage rates, with limited resolution. Ahead of the summer peak, the company requested a quality and service level audit to quickly restore service quality at its central sites through visible, field-level actions that would positively impact store operations.
Project objectives: Designing and activating a continuous improvement plan
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Improve site productivity
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Reduce non-quality and enhance the work environment
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Optimize truck loading rates and order preparation quality
Our approach to enhancing logistics site performance
General approach
36 weeks
Key actions
Improvement plan design:
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Analysis and diagnosis of dysfunction sources (site visits, store feedback)
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Identification of improvement levers (productivity plan, preparation quality)
Improvement plan activation:
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Operational framing and team engagement
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Optimization of logistics operations: packaging, wrapping, container unloading
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Enhancement of preparation quality: reorganizing picking zones, sharing operational best practices
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Deployment of visual and constructive communication, including warehouse communication materials
Results achieved
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3,000 m² of warehouse space freed by processing non-compliant products
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3,700 m³ reduction in overflow stock volume
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€12K savings in stock-related equipment and packaging costs
Considering a quality and service level audit?
Talk to our Supply Chain consulting experts
Contact OPM Conseil to discuss your warehouse quality and operational challenges.
We support companies across all sectors in conducting effective quality audits and implementing sustainable improvement plans.