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CLIENT CASE – Assistance with the implementation plans
Discover how OPM Conseil supported an insurance company in launching a new extended warranty service: methodology, results, and key benefits
Moving from strategy to execution often requires external support to ensure successful implementation. This type of deployment assistance helps structure the rollout, manage transformation, and guide internal teams through operational changes. In the context of service development, this may involve launching a new offering for end users—such as an extended warranty program
Why seek implementation support?
Context and challenges of a leading insurance provider
A major player in the insurance sector aimed to develop a new extended warranty offering for consumer products. To ensure a secure and scalable rollout—especially at the international level—the company requested external support to guide the implementation process
Project objectives: Deploy a scalable extended warranty service
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Adapt to existing market conditions and create a competitive differentiator
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Define clear timelines and resource requirements
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Ensure the service is scalable across international subsidiaries
Our approach: Structured support for service deployment
General approach
24 weeks
Key actions
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Market and product analysis (data and cost modeling)
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Risk assessment and cost structure evaluation
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Engagement with key clients
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Consideration of internal service-specific constraints
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Expertise on consumer product failure rates
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Operational planning: IT scoping, process specifications, vendor selection, implementation support, and customer intervention tracking
Results achieved
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Market inventory of extended warranty offerings by product category
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Support in selecting an IT vendor
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Implementation of KPIs (e.g., margin tracking by product family)
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International rollout across company subsidiaries
Need support for your business transformation?
Contact OPM Conseil
Let’s discuss how we can help you deploy new services, manage transformation, and ensure successful implementation.
We support companies across all sectors in launching strategic initiatives and managing implementation programs.