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CLIENT CASE – Managing a service procurement tender
Discover how OPM Conseil supported an eco-organization in managing a service procurement tender: methodology, results, and key benefits.
A tender process allows a company to compare proposals from multiple service providers based on criteria such as pricing, project management, implementation timelines, and technical capabilities. In the case of outsourced service tenders, this may involve comparing call center solutions or digital tools for managing customer requests. A well-managed tender ensures the selection of the provider that best meets the company’s operational and strategic needs
Why launch a tender for a service provider? Context and challenges of an eco-organization managing a repair fund
To support the repair of electrical and electronic products, a repair fund was created. This fund allows consumers to receive a “repair bonus” deducted from their invoice when using a certified repair provider. Managing these requests requires close coordination between the fund administrator, certified repairers, and consumers.
An eco-organization responsible for implementing the fund asked OPM Conseil to support the selection of a digital tool to manage repair bonus requests. This followed a previous mission where OPM had helped estimate the fund’s operational scope
Project objectives: Select the right tool for managing the repair fund
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Streamline and monitor the management of repair fund requests
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Ensure compliance with regulatory and ecosystem constraints (eco-organizations, repair networks, consumers, producers, suppliers)
Our approach: A structured tender process for service procurement
General approach
12 weeks
Key actions
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Legal and regulatory analysis
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Review of product-specific and repair flow requirements
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Expertise on IT functionalities, after-sales practices, and case management processes
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Drafting of the requirements specification, IT brief, and evaluation grid
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Pre-selection, vendor consultations, and pitch sessions
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Development of an implementation timeline and associated budget
Results achieved
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5 software vendors consulted
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Tender process completed on schedule
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Preferred vendor selected by the IT team with a score of 4.08/5 (compared to 3.5/5, 3.02/5, 2.3/5, and 2.12/5 for other candidates)
Need help choosing the right service provider?
Contact OPM Conseil
Let’s talk about your service procurement challenges and how to structure a successful tender process.
We support companies across all sectors in managing their outsourced service tenders and selecting the best-fit providers.