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CLIENT CASE – Conducting ERP Implementation support and operational transformation
Discover how OPM Conseil supported a telecom equipment leader through its ERP rollout and operational transformation: methodology, results, and key benefits
An implementation support program is a form of external operational assistance designed to help companies navigate major transformations. These transformations often involve significant IT and organizational changes, which may disrupt existing processes and working habits. External support provides temporary relief to internal teams by bringing in expertise for a few months. In a Supply Chain context, this may include the replacement of a core system such as an ERP (Enterprise Resource Planning) platform
Why implementation support?
Client context and challenges in the telecom equipment sector
A leading telecom equipment distributor and installer was replacing its existing ERP with a group-wide solution. The company needed to ensure a smooth transition, free of major disruptions. At the same time, it was experiencing strong business growth and needed to expand warehouse capacity to handle increasing volumes
Project objectives: Ensure business continuity during transformation
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Adapt operational practices to the new ERP system
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Support teams through the change management process
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Identify opportunities to increase warehouse capacity and productivity
Our approach to building a scalable and resilient organization
General approach
88 weeks
Key actions
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Weekly support and alignment with IT constraints
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Change management initiatives:
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Action plans tailored to each department
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Coordination of transformation projects across all business functions
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Regular checkpoints and timeline adjustments
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Weekly reporting to the executive committee
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Continuous improvement projects in the warehouse:
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Review of current practices and processes
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Data collection and flow analysis
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Development of an operational action plan
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Implementation of performance indicators and reporting tools
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Support for execution, especially around stock level management
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Results achieved
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Clear definition of roles and responsibilities, with coordinated leadership
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Structured timeline for implementation across all workstreams
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30% increase in warehouse capacity and improved inventory accuracy
​Planning a major ERP or operational transformation? Talk to our Supply Chain consulting experts
Contact OPM Conseil to discuss your ERP implementation, change management, and warehouse optimization needs.
We support companies across all sectors in managing their Supply Chain transformation programs with confidence and clarity.